Hearts of Pearl Set or Individual Pieces - 18K Gold Filled

For Flower Orders

We stand behind the quality of our flowers. Every arrangement is custom-made using fresh flowers. Because flowers are natural and perishable, variations in color, bloom stage, and appearance are normal and may vary from photos.

Please follow the care instructions provided with your delivery.

If there is a concern with your order, please contact us within 24 hours of delivery. Our resolution is replacement first, though refunds, credits, and replacements are handled on a case-by-case basis.

Quality concerns may include:

• Wilted flowers upon arrival (that do not rehydrate once added to a vase, for no vase bouquets)
• Flowers that die within 24 hours
• Broken containers upon delivery

Flowers and containers must still be in the recipient’s possession when contacting us.

Once flowers have been successfully delivered to the correct address, we are generally not responsible for theft, weather damage, or conditions that occur after delivery, though we may offer assistance on a case-by-case basis.

Holiday delivery times, including Valentine’s Day and Mother’s Day, are estimates only and delays during high-volume periods do not automatically qualify for refunds.

Custom and funeral orders may not be eligible for cancellation or refund once production has begun.

Ordering custom items (fresh flower centerpieces, backdrops, custom signs): All sales are final. 

Jewelry, journal and keepsake orders

Customer responsible for return shipping minus 20% restocking fee. Refunds (if approved) are only returned to the original payment/card used.

The payment must be made IN FULL at order.

Approved refunds are issued only to the original payment method.

Hand delivered by EverLili. All local orders are never delivered by an app company to ensure the highest level of care and security. 

Covering 40 miles from Pembroke Pines, FL. Please contact us for local delivery outside of the service areas below.

• Adjacent & Nearby (0–15 miles): Pembroke Pines, Miramar, Cooper City, Davie, Weston, Hollywood, Dania Beach, Plantation, Sunrise, Lauderhill, Fort Lauderdale, Coral Springs, Tamarac, Hallandale Beach, Aventura, North Miami Beach.

• Mid-Range (15–30 miles): Pompano Beach, Deerfield Beach, Boca Raton, Delray Beach (parts), Hialeah, Miami Lakes, North Miami, Miami, Coral Gables, Miami Beach.

• Outer Edge (30–40 miles): Boynton Beach, Delray Beach, West Palm Beach (edge), Homestead, Florida City, Richmond West, Cutler Bay. 

Delivery Schedule

Standard delivery hours are:

Monday–Saturday: 9:00 a.m. – 6:00 p.m.

EverLili specializes in next-day flower delivery and advance ordering to ensure every arrangement receives the attention and design quality it deserves. This also minimizes the substitution of flowers.

Customers may request morning or afternoon delivery windows, but we cannot guarantee exact delivery times except in special circumstances such as funeral services.

Holiday Deliveries

During high-volume floral holidays, including Mother’s Day and Valentine’s Day, delivery schedules expand and may begin as early as 8:00 a.m. and continue until 7:00 p.m.

To maintain quality and service standards, we may stop accepting orders once delivery capacity has been reached.

Holiday delivery windows may be longer than normal business periods.

Funeral & Service Deliveries

We regularly deliver to funeral homes, churches, cemeteries, and memorial services throughout Dade, Broward & Palm Beach Counties.

Funeral deliveries are coordinated directly with the receiving facility and delivered according to the service time requested by the funeral home.

If flowers cannot be accepted, we will contact the sender and offer one complimentary redelivery. Family arrangements may be redirected to the family residence when appropriate.

Hospital, School, Hotel & Business Deliveries

We deliver to hospitals, nursing homes, schools, hotels, offices, and businesses.

Please note that some facilities restrict deliveries, visiting hours, or patient access. If delivery cannot be completed due to facility policies, recipient discharge, or unavailable staff, we will contact the sender to arrange an alternate address.

One complimentary redelivery attempt will be offered.

Recipient Unavailable at Time of Delivery

If the recipient is unavailable:

• Flowers may be left in a safe location when weather conditions allow.
• We generally do not leave flowers outdoors during extreme heat, storms, or unsafe conditions.
• One additional delivery attempt will be offered at no extra charge.
• After the complimentary redelivery attempt, arrangements may require pickup or additional delivery fees.

Customers are encouraged to provide an accurate recipient phone number during checkout to help prevent delays.

Incorrect Addresses & Delivery Issues

If incorrect information is provided, including:

• Wrong address
• Missing apartment or suite number
• Gated access without code
• Outdated address information

We will attempt to contact the recipient or sender to resolve the issue.

One redelivery attempt will be offered at no additional charge. Additional delivery attempts beyond that may incur new delivery fees.

Drivers may wait up to 5 minutes for gate access, communication, or instructions before continuing their route.

Severe Weather & Unexpected Delays

Severe weather in South Florida may occasionally delay delivery.

When weather or unsafe road conditions prevent successful delivery, customers will be contacted and arrangements will typically be rescheduled for the next available business day.